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Host Engagement & Administration Officer (Contract)

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Migo levels the digital playing field for 3 billion under-innovated consumers – bringing the best bits of the internet to the corner store, across the emerging world.

After bringing reading into the digital era, Kindle tech inventor Barrett Comiskey built Migo’s disruptive unique ecosystem solution to provide affordable access to digital products and services. Backed by Temasek, YouTube’s Co-Founding CTO, blue chip VCs, and key industry insiders, Migo delivers data up to 100 times cheaper than existing networks, and that cost advantage is growing.

Migo launched in Indonesia in 2020. Migo’s initial product is sachet passes providing customers access to entertainment and education at convenient neighborhood clouds (aka Migo Download Stations/MDS). Migo today has more than 1,000 locations covering over 20 million Indonesians.

In September 2021, MNC Vision Networks (MVN), a subsidiary of leading media conglomerate MNC Group, invested $40 million for a minority stake in Migo Indonesia, accelerating Migo Indonesia’s rollout to reach 100 million Indonesians across Java by end of 2022.

Prior to the investment, Migo Indonesia became the core distributor of Vision+ (MVN’s OTT) content, by launching Vision+ on Migo to deliver a tailored experience to offline consumers.

In addition to its cornerstone partnership with Vision+, Migo Indonesia also carries entertainment content from a range of top local and international producers, and education content from the best Indonesian EdTech players, as well from the Ministry of Education, Culture, Research and Technology.

This role is responsible for managing Migo Host (Mitra Migo) on administration related and maintaining the Host Hotline to address their concerns. The Host Administration Support will be in close coordination with the finance team, trade marketing team and SME (Store Management & Engagement) and will be supporting the implementation of team’s key activities. You will capitalize on your experiences, ability to well organized, and can-do attitude to be successful in the role.

Responsibilities

Maintain and consolidate of all Migo Host partnership documents efficiently and accessible, and upload to the system
Manages Migo Host Hotline to monitor, listen and respond to all concerns from our Hosts and escalate accordingly, close coordination with SME
Manages and monitor disbursement process for Hosts and coordinate with related stakeholder for cash collection
Coordinate with RTM team and related stakeholder to understand any update regarding Host accounts
Help to escalate SME concern on the ground (tools and concerns)
Organize and maintain the flow of Warung Migo end to end process on the system

Qualifications

At least 2 years work of experience in administration function, preferably with experience managing petty cash and customer service
Bachelor’s degree or diploma course
Able to quickly build rapports with Hosts (responds politely and is quick to empathize with their needs)
Highly organized and detailed-oriented; with demonstrated ability to deliver quality results
Comfort with ambiguity and the ability to thrive in a fast-paced, quick-turnaround environment
Advanced proficiency in MS Office, especially in Microsoft Word, Excel, and Power Point
Advanced proficiency in written/oral English and Bahasa Indonesia

Why join us?

Simple: We bring joy and transformation not only to Emerging Markets but to you, too.

Being an Imagineer means breaking boundaries by imagining, designing, building, and developing innovation to transform lives. Here in Migo, we aren’t just employees. We are Leaders, Caring, Relentless, Innovators, Always Improving, and we carry this in every action as we work together as one team towards one goal.

We change the world. Our passion for solving problems fuels us to continue challenging social norms and rebalancing accessibility for everyone. We dream big yet execute simply.

We don’t fear failure. Rather, we take those as an opportunity to improve. We move as one borderless team and build ideas together. Your inputs are valued because all of us are innovators: we believe that our endless curiosity while learning from each other builds the next best thing.

We unlock your full potential by being surrounded by a vast diversity of cultures and perspectives. You will be mentored by experts and fellow leaders through knowledge sharing and through fast and straightforward feedback. You will be empowered to grow as an individual and a professional to a whole new level – because as much as you got us, we got you too.

We are Imagineers and together let’s transform the world and you.

Follow us on:

HP: www.migo.io

FB (Product News):https://www.facebook.com/MigoIndo/

FB (Careers): https://www.facebook.com/MigoCareers/

IG:https://www.instagram.com/migoindonesia/

Linkedin:https://www.linkedin.com/company/migo

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