Help Center Intern

Your main duties in flying with us:

• Research and update existing Help Center content to ensure accuracy and reflect the latest product features and policies.
• Craft clear, concise, and easy-to-understand content for new Help Center articles and FAQs.
• Organize and categorize Help Center information for intuitive navigation by customers.
• Proofread and edit content for grammar, spelling, and consistency.
• Collaborate with cross-functional teams, including product and customer service, to ensure Help Center content aligns with evolving needs.
• Stay up-to-date on industry trends and best practices for effective Help Center management.

Mandatory belongings that you must prepare:

• Currently pursuing a degree in a relevant field, such as Communications, English Literature, or Information Technology.
• Strong written and verbal communication skills in English (Indonesian language proficiency is a plus).
• A keen eye for detail and a passion for accuracy.
• Excellent research and analytical skills.
• Ability to work independently and manage multiple tasks effectively.
• Proficient in using common productivity tools (e.g., Google Docs, Microsoft Office Suite).
• A genuine interest in the travel industry and a desire to learn about tiket.com's products and services.