Gojek sedang merekrut seorang
Head of Risk Experience
Loker ini dibuat lebih dari 2 bulan yang lalu
About the Role
Making our products and platforms resilient and safe by incorporating the risk considerations is an important goal for both Risk and Product functions. You will work on ensuring seamless communication, smooth decision making, and coordinated effort between Product & Risk functions to deploy the necessary resources behind prioritized projects. At the same time, we need to optimize the Risk strategies and processes to provide a good user experience. You will champion the user experience within the Risk function and help the Risk teams imbibe that as an integral part of our strategies and actions.
What You Will Do
- Build relationships with other Product and Platform leaders and champion the Risk function and risk-related requirements within the Product organization
- Secure the resource commitments from other teams where needed, track the progress of key initiatives and keep all stakeholders informed, flagging issues proactively and keeping all parties accountable for their portions
- Champion user experience within the Risk organization and optimize current processes, practices and strategies from user experience perspective
- Build out BPI (Business Process Improvement) capabilities within the team
- Champion and help develop a culture of user experience within the Risk function and develop frameworks and guidelines for other teams to follow
- Lead Risk’s collaboration with other teams such as design and customer care to help develop the appropriate messaging, treatment and resolution of Risk actions
What You Will Need
- 10+ years of experience in strategy consulting, product management or similar roles involving multiple stakeholders and cross-functional collaboration, preferably in technology or e-commerce industry
- Experience in business process improvement or operations excellence
- Experience leading teams
- Proven ability to build senior level relationships and influence decision making
- Understanding of industry trends and best practices in enhancing account and user safety
- Experience with risk management preferred but not essential
- Excellent oral and written communication
- Organized, methodical and analytical
About the Team
Our objective as Gojek’s Risk Team is to ensure a safe and trusted platform that our users can trust, rely on, and love to come back to. Our team consists of multinational and multi-background individuals, working together to anticipate and predict potential threats to our platform, design and build tools to fight against and mitigate these threats, and implement and enforce these systems at scale. We partner closely with several cross-functional teams to ensure safe and secure transactions for our users, our Gojek businesses, and our extended ecosystem.
Our team is constantly working on projects that continuously bolster our platform, maintain Gojek’s overall integrity, and improve the resilience of our ecosystem across all the countries and regions we operate in. This is a particularly exciting time to join our family as we’re focused on scaling this team to support Gojek’s growing markets, businesses, and future product launches, propelling our services to all corners of the globe.
As a team, we're concerned not only with the growth of the company, but each other's personal growth and well-being, too. We're made up of musical geniuses (with some aspiring-karaoke superstars), active/gym rats (running, cycling, soccer, or just those that enjoy a breezy walk in the afternoon), and overall life enthusiasts (we like bonding over the latest books, movies, and memes). When we aren't busy with work, we enjoy sharing the best places to eat and to visit in our respective cities, so that we can get together and visit these places someday.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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