Bukuwarung sedang merekrut seorang
Head of Operations
Loker ini dibuat lebih dari 2 bulan yang lalu
Overview
BukuWarung is SEA’s fastest growing startup and we are building the digital infrastructure for 60 million MSMEs in Indonesia, enabling them to efficiently manage and grow their business, starting with digital bookkeeping, online storefront & payments. BukuWarung’s vision is to empower 60 million MSMEs in Indonesia to become financially aware and enable them to manage and grow their business using technology.
BukuWarung is backed by top tier VCs globally: Peter Thiel’s Valar Ventures, Goodwater Capital, Y-Combinator, AC Ventures, Quona Capital, East Ventures, Golden Gate Ventures, Rocketship.vc, Tanglin Venture Partners and strategic angel investors from Stripe, PayPal, Plaid, Grab, Gojek, Facebook, AirBnB, Fast, Mastercard etc.
We are looking for an experienced Operations leader to join our team. You will be responsible for managing operations for payments and lending business, alongside company-wide reconciliation, compliance and reporting, merchant success and risk. We are in the process of consolidating multiple support teams under one Operations umbrella - the ideal candidate would have customer empathy and outstanding people skills.
Responsibilities
- Manage product operations for cash loans, BNPL, digital payments; focusing on non-automated processes
- Oversee company-wide reconciliation of BukuWarung data with that of our partners (PG, banks, PPOB providers etc.)
- Support compliance function with reporting needs of financial institutions such as OJK and BI
- Build, maintain and optimize internal processes to support fast and accurate customer ticket resolution
- Support risk function to identify and solve issues like chargeback and handling on demand fraud & abuse issues
- Develop coherence of operational capabilities across all products to offer all merchants a standardized service
- Oversee a team of ~40 with ~3 direct reportees
Requirements
- 8-10 years of experience as Head of Operations, Operations Director or similar leadership role
- Proven track record of managing operations for an operations-heavy business such as digital payments, e-commerce, logistics etc.
- Familiarity with digital payments infrastructure in Indonesia and needs of small and micro-businesses in Indonesia
- Outstanding management, communication and interpersonal skills
- Experience managing multiple teams and report into multiple leaders
- Problem-solving aptitude alongside customer empathy
- Fluency in Bahasa Indonesia and English languages
If this sounds like you, please apply!
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