Head of Operations

Job Description (Operations):

1. Strategically plan and manage logistics, warehouse, transportation and customer services
2. Direct, optimize and coordination with 3rd Party Logistics and Marketplaces.
3. Designing and implementation of new fulfilment solutions catering to the client needs.
4. Liaise and negotiate with vendors.
5. Keep track of quality, quantity, orders level, stock levels, delivery times, transport costs and efficiency
6. Resolve any arising problems or complaints
7. Supervise, coach and train warehouse workforce
8. Meet cost, productivity, accuracy and timeliness targets
9. Maintain metrics and analyze data to assess performance and implement improvements
10. Comply with laws, regulations and ISO requirements

Account Management:

1. Serve as the link of communication between client and internal teams
2. Understanding of client’s needs and requirements
3. Continuously proposing solutions to meet client’s objectives
4. Coordinate with client’s first mile provider for any transfer order (TO) from Duty Free Warehouse to Duty Paid Warehouse.
5. Ensure all the permits declared to Singapore Custom are correct.
6. Liaise with the operation team on the incoming transfer order.
7. Creation of Purchase Orders (PO) in aCommerce system for operation team to inbound.
8. Ensure the correct products are been created and listed upon request.
9. Resolve any issues and problems faced by client and deal with the escalation to maintain trust.

Job Requirements

• Bachelors Degree in Business Management/Supply Chain or equivalent
• At least 3 years relevant experience in end to end operations, preferably in an Ecommerce or startup company
• Excellent in Microsoft Office (Excel, Word, PPT)
• Strong client-facing experience needed
• Analytical & data driven
• Quick leaner & self-motivated
• Proactive and a proven problem solver

Note: Responsibilities and functions may require adjustment during the period of employment along with evolving business needs

What's in it for YOU?
An opportunity to work with one of the largest ecommerce Enablers in Southeast Asia with a multicultural environment that will offer you challenges to develop your career and professional skills. #aCommerce provides a variety of unique perks—and they're available to you whenever you need them. From solid healthcare services, work from home options, comfortable workspace, flexible leave (since it's important to enjoy quality time off), flexible work hours and attractive work locations

#aCommerce believes in investing in YOU which is why you will be given the opportunity to explore the world of technology and innovation in ecommerce. Work alongside experts who will enhance and recognize your professional knowledge to the highest potential!

YOU ARE GETTING MORE THAN JUST A JOB!

At #aCommerce, we provide you with more than just a job. Our business help large multinational brands (L’Oréal, Samsung, Adidas and Johnson & Johnson to name a few) with their ecommerce revolution and being in the thick of it will transform your growth to wherever you and your career want to be! Being part of the #aTeam means:
• You are valued. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the region.
• Being trusted. Once a month, you have the benefit to work remotely and choose your own workspace.
• Being celebrated! May that be a small win or a major milestone in your career, you have a family here who will support and celebrate every step of the way of your aCommerce journey.
• Comfortable at work. We provide you with a laptop, a cozy working space and smart casual dress code! Just come in as you are and bring your passion, commitment and “can do” attitude at work. There’s a lot of things that you can look forward to if you join us today and we leave it up to you to discover what’s in store for you