Head of Fraud Risk

Who We Are

OVO is Indonesia’s fastest growing and leading payments and financial services platform in Indonesia. Within 4 years, OVO has been recognised as Indonesia’s 5th unicorn and continues to win customer mindshare and heartshare through its innovations within Payments and as it accelerates its Financial Services offerings including digital lending, insurance and investments.

Anchoring on its vision and mission to be the largest Fintech platform in Indonesia through providing Indonesians with equal financial access, to date, OVO has extended its reach to be available across 115mn devices across >30 cities nationwide and is accepted across >500 retailers.

You Will

• Responsible for all fraud losses which happen across multiple products that we offer in our platform.
• Lead, manage and guide the risk operations, analyst and strategy team on delivering the expected output.
• Reviewing and researching evidence/documents to analyze the overall modus operandi and synthesize data into a professional report with recommendations.
• Work with product, engineering, data and business teams on building a state of art fraud solution.
• Perform fraud risk assessment for all the product and features rolled out in the platform.
• Present and share the latest fraud numbers, trends and action plans to the leadership team.
• Guide the working team on identifying the good and bad users leveraging all the data available.
• Build SOP and policies related to fraud investigation and handling.
• Preparing and coordinating field assignments to obtain relevant evidence and information.
• Work closely with litigation team to prepare for any charges against the suspects / fraudsters if needed.
• Respond to questions or investigation done by authorities with the support of litigation team.
• Keep up to date with the latest fraud techniques and modus operandi in the industry and collect intelligence from all available resources and give meaningful insights to the business teams.
• Any other task as assigned by direct manager time to time.

What You Need  

• Problem-solving, positive and constructive attitude is a must.
• Structured, factual and data-driven. Ability to deep dive into data and elaborate clear and synthetic insights.
• High level of discretion and capable of confidently using experience and data to assess and recommend a best course of action even in an ambiguous situation.
• At least 10 years of relevant hands-on banking or fintech experience, or other heavily regulated environments subject to financial crime.
• Flexible to work on incident triaging and escalations which may be non standard work timings during incident periods.
• Tech savvy, prior experience in data query and mining tools (Excel, SQL, Python / R) are good to have.