Glints sedang merekrut seorang
Head of Customer Success
Loker ini dibuat lebih dari 2 bulan yang lalu
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Head of Customer Success to join our Sales team in Indonesia, to build repeatable, scalable and predictable outbound BD-Enterprise engines.
What You’ll Be Doing
- Build (hire, groom and retain) world-class A player most customer-obsessed client success team which have the best interest for Customers
- Building strong Client success core fundamentals direction, including setting right system and processes to scale the team and whole clients at Glints
- Build strong and happy customer base at scale
- Collaborate with multiples stakeholders; BD team, Recruitment team, Product marketing team, etc. to ensure we the highest customer satisfaction are achieved
- Manage and lead the client success team to drive and meet the company’s strategic objectives in terms of sales, profit, and growth targets
- Improving Team Productivity & Conversion rate of each sales stage
Who We Are Looking For
- Min. 10 years of working experience in Customer Success function.
- Strong preference to those with client success/account renewal related experiences/farming experiences at scale. Acquisition experience (hunting) works too.
- Proven experience in building, training and leading a sales team to successfully achieve top-line targets.
- Strong systematic thinking skills.
- Strong leadership skills.
- Demonstrated track record of career excellence.
- High attention to detail, with a process-driven and solution-oriented mindset.
- A strong command of English.
Let’s Realise Human Potential.
We have impacted many lives since we were founded in 2013, but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is an online talent recruitment and career discovery platform with the enduring purpose of contributing to a world where people and organisations can realize their human potential.
Our tech-enabled approach to recruitment and career discovery connects more than 1.5 million candidates to their next dream opportunities, has supported more than 30,000 companies in finding top talents, doubled recruiter efficiency, and has raised more than US$30M+ from best venture investors in Asia to date.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times, and we are proud to be recognised by LinkedIn as one of the Top 10 Startups in Singapore in 2020.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.
Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
Integrity: Have courage, be guided by the truth, don’t be afraid
Impact: Missionaries, not mercenaries
Beginners’ Mindset: Stay humble, don’t be attached to ego
Customer Obsessed: Customers First
Ownership: Care intensely about the mission and take responsibility
High Standards: Dream big and deliver epic outcomes fast
Where We Work
Glints operates in multiple locations across Greater Southeast Asia, including Singapore, Indonesia, Vietnam, Taiwan and Malaysia.
Learn more about Glints and our culture at bit.ly/glintsculture,
Or check out our Careers Page at https://glints.com/careers!
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