Guest Relations Supervisor - Rock Bar | AYANA BALI

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Welcome and greet guests with warmth and enthusiasm as they arrive at Rock Bar
• Manage and review reservations to maximize guest seating and satisfaction
• Ensure exceptional service standards by training and supervising guest relations teams
• Handle guest inquiries, complaints, and feedback with professionalism and efficiency
• Facilitate communication with kitchen and bartending teams to ensure guest needs are met
• Ensure compliance with health and safety standards within the venue
• Implement and maintain company policies and procedures to uphold the highest level of service
• Assist in the development of service strategies to enhance overall guest satisfaction

• Only for Indonesian Citizen
• Minimum of 2-3 years of experience in a guest relations or supervisory role in a hospitality setting
• Previous experience in a beach club, bar, or restaurant is an advantage
• Strong leadership qualities with the ability to motivate and guide staff

• Experience in operating OPERA system
• Hospitality appearance, honest, initiative, creative and open-minded
• Outgoing personality with excellent communication and interpersonal skills
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Able to work outdoors under direct sunlight; in all weather conditions
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable