Guest Relations Officer | AYANA Midplaza, JAKARTA

We are seeking a dedicated and enthusiastic Guest Relations Officer to join our esteemed team at AYANA Midplaza, Jakarta. In this role, you will be responsible for ensuring an exceptional experience for all guests, providing attentive service, and addressing any inquiries or concerns they may have.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues, and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

• Minimum of 1 year experience in a guest relations or similar role within luxury hospitality
• Fluency in English, with proficiency in additional languages being a plus
• Strong communication and interpersonal skills
• Computer literacy and experience with hospitality software like OPERA
• A customer-oriented and professional attitude
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is preferred
• Ability to work flexible shifts, including evenings and weekends