Guest Relation Officer (Mandarin Speaker) | AYANA Komodo

AYANA Hospitality is looking for a dynamic and friendly Mandarin Guest Relation Officer for our AYANA Komodo resort. This position plays a crucial role in ensuring our Mandarin-speaking guests receive exceptional service and support throughout their stay. The ideal candidate will be proactive, attentive, and dedicated to creating memorable guest experiences.

Responsibilities

• Welcome Mandarin-speaking guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and feedback in Mandarin to ensure understanding and satisfaction
• Provide information about resort facilities, services, and local attractions in Mandarin
• Coordinate with other departments to accommodate guest needs and preferences
• Handle guest complaints professionally and efficiently, ensuring prompt resolution
• Maintain detailed records of guest interactions and preferences for future visits
• Assist in promoting hotel amenities and services to enhance guest experiences

• Fluency in Mandarin and English is essential; knowledge of other languages is a plus
• Previous experience in guest relations or customer service within the hospitality industry
• Strong communication and interpersonal skills
• Ability to handle challenging situations with grace and professionalism
• Proficiency in hotel management software and Microsoft Office Suite
• A degree in hospitality management or a related field is preferred
• Flexibility to work varying shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work