AYANA sedang merekrut seorang
Guest Recognition Supervisor | AYANA Komodo
Loker ini dibuat lebih dari 2 bulan yang lalu
Cek ketersediaan dengan klik
lamar.
- Coordinate and fulfill guest preferences, special requests, and needs as outlined in guest profiles, especially for VIPs and expected arrivals/departures.
- Make courtesy calls prior to guest departure to anticipate needs and assist with departure arrangements.
- Maintain complete knowledge of hotel facilities, services, room types, rates, promotions, and guest profiles.
- Handle guest requests promptly and courteously, ensuring proper follow-up with relevant departments.
- Communicate effectively with other departments to enhance the guest experience and support seamless service delivery.
- Conduct pre-arrival communication for group bookings or travel agent-related guests to ensure smooth check-in and warm welcome.
- Address guest complaints using hotel’s service recovery procedures to ensure satisfaction.
- Assist guests with directions, lost luggage coordination, and ensure all guest-related documentation is accurate and professional.
- Minimum 1 year of experience in a similar role at a luxury or 5-star resort, with strong knowledge of guest service standards and hospitality operations.
- Excellent communication and interpersonal skills in English; additional language abilities are an advantage.
- Demonstrated leadership skills with the ability to guide, train, and motivate team members effectively.
- Proficient in using OPERA and familiar with other hotel-related software and Microsoft Office.
- Strong multitasking, problem-solving, and time management abilities, with a focus on delivering high-quality service under pressure.
- Holds relevant diploma or degree in Hospitality or Hotel Management, with supporting licenses or certifications related to front office or guest service.
Silakan referensi bahwa Anda menemukan lowongan kerja ini
di Fungsi.id, ini membantu kami mendapatkan lebih banyak
lowongan kerja berkualitas di sini, terima kasih!
Jenis kontrak
Full Time
Lokasi
Indonesia
Tanggal posting
9 Juni, 2025