Deskripsi pekerjaan
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Front Office to work with our Rooms team for our AYANA Saka Museum.
Responsibilities
- Welcome guests upon their arrival and introduce our SAKA museum
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Provide information about our museum.
- Respond to guest complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Up sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Indonesian Citizen
- Minimum of 2 years experience in the same position in a large luxury resort.
- Experience in operating OPERA system.
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable.
- Fluent in Korean, Mandarin, Japanese or other languages is advantage
