Front Office Staff

Company Description

Siloam Hospitals Group (SHG) is a leading private hospital network in Indonesia and has become the benchmark for quality healthcare services in the country. Siloam's medical team consists of 2,700 general practitioners and specialists, along with 10,000 nurses and other support staff, and they serve nearly 2 million patients every year.
To meet the need for world-class medical services for all segments of the Indonesian population, Siloam's business strategy, based on economies of scale, allows each of its hospital units to operate at lower costs. Thus, the company's vision to provide internationally quality healthcare in Indonesia, underpinned by divine compassion, can serve as a platform for Siloam to respond to the dynamic social transformation in Indonesia.

Job Description

•Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).

•Train, supervise and support company staff, including receptionists, security guards and call center agents.

•Ensure timely and accurate customer service.

•Handle specific customer complaints and requests.

•Troubleshoot emergencies.

Qualifications

•Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major

•Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.

•Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

•Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

•Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Additional Information

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.