Deskripsi pekerjaan
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Front Office to work with our Rooms team for our AYANA Saka Museum.
Responsibilities:
- Greet guests and provide outstanding customer service
- Check guests in and out of the hotel
- Answer and direct incoming calls and assist with guest inquiries
- Book and modify reservations
- Handle cash, credit card, and other payment transactions
- Respond to guest needs, requests, and complaints in a timely and efficient manner
- Maintain accurate guest records and ensure confidential information is protected
- Indonesian Citizen only
- Minimum of 1 year experience in the same position in a large luxury resort
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
- Fluent in Korean, Mandarin, Japanese or other languages is advantage
