Front Desk Supervisor - AYANA BALI

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Front Desk Supervisor to work with our Rooms team at the finest 5-star luxury resort in Bali.

Responsibilities

• Welcome guests upon their arrival and assign rooms
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages

• Perform all check-in and check-out tasks
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guest complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

• Minimum of 2 years experience in the same position in a large luxury resort.
• Experience in operating OPERA system.
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable.