Front Desk Agent | AYANA Komodo

Join our team at AYANA Komodo as a Front Desk Agent, where you will serve as the first point of contact for our guests, ensuring a warm and memorable welcome to our beautiful resort. Your role will involve managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service throughout their stay. If you are passionate about hospitality and have a strong commitment to guest satisfaction, we would love to hear from you.

Responsibilities:

• Check guests in and out efficiently and courteously.
• Manage reservations, including modifications and cancellations.
• Assist guests with inquiries, providing information about the hotel and local attractions.
• Handle guest complaints and feedback professionally and promptly.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain accurate records of bookings and payments.

• High school diploma or equivalent; a degree in hospitality may be preferred.
• Proven experience as a Front Desk Agent or similar role in a luxury hotel.
• Excellent communication and organizational skills.
• Strong customer service orientation with a friendly demeanor.
• Ability to work a flexible schedule, including weekends and holidays.
• Proficiency in using computer systems and hotel reservation software.
• Fluent in English