Front Desk Agent

At AYANA Hospitality, we are looking for a friendly and outgoing Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in creating a warm and welcoming experience for all who visit our hotel. You will be responsible for greeting guests, checking them in and out of their rooms, and providing exceptional customer service throughout their stay. If you are someone who enjoys helping others and has a passion for the hospitality industry, then we would love to hear from you.

Responsibilities

• Welcome and greet guests upon their arrival
• Check guests in and out of their rooms in a timely and efficient manner
• Answer phone calls and respond to guest inquiries with professionalism and friendliness
• Assist guests with their luggage, directions and other requests as needed
• Ensure that the lobby and front desk areas are clean and organized at all times
• Process payments from guests and maintain accurate records of all transactions
• Provide information about hotel services, amenities and local attractions to guests

• High school diploma or equivalent
• Minimum of 1 year of experience in a similar role
• Excellent communication and customer service skills
• Ability to work a flexible schedule including weekends and holidays
• Proficient in the use of computers and various software applications
• Ability to remain calm and professional under pressure
• Well-organized and detail-oriented