Ruangguru sedang merekrut seorang
[Freelance] Customer Success Associate
Loker ini dibuat lebih dari 2 bulan yang lalu
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Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.
Descriptions
- Helping students to develop a growth-mindset and supportive culture
- Drive adoption of product usage, features, and maintain a strong relationship with customer
- Delighting customer in end-to-end product experience especially in a context of a learning experience (onboarding, learning, consultation & off-boarding)
- Be the voice of customer, and consolidate feedback from customer to gather insight & recommend improvement, suggestions, and initiatives to align with the business goal
- Work closely with cross-functional team (product, biz ops, sales & service) to deliver the best learning experience to customer
- Proactive approach in sharing information related to learning experience to customer via chat/group chat/con-call
Requirements
- Bachelor of Administrator/Psychology, or having previous experience in Customer Success/Account Management/Customer Experience are welcome to apply
- Having an interest in education, user service experience to serve customer
- Self-starter, attention to detail and eagerness to learn
- Ability to work in face-pace environment, multitasking & prioritizing
- Intermediate English level would be a plus
- Familiar with Google Suite tools (docs, spreadsheet, etc)
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