Fraud Specialist

Your main duties in flying with us:

• Conduct thorough investigations into suspected fraudulent activities related to credit card transactions.
• Analyze data and patterns to identify potential fraud trends and recommend proactive measures to prevent fraud.
• Collaborate with cross-functional teams to mitigate fraud risks effectively.
• Monitor and review alerts, reports, and system notifications to identify and respond to potential fraud cases promptly.
• Maintain accurate and detailed records of fraud cases, including documentation of investigations and actions taken.
• Assist in the development and implementation of fraud prevention strategies and policies.
• Stay updated on industry best practices and emerging fraud trends to enhance fraud prevention measures.
• Participate in fraud awareness campaigns and initiatives to educate customers and stakeholders about fraud prevention measures.
• Manage the organization's whitelist system and processes to facilitate smooth transaction processing for trusted entities and individuals.
• Review and evaluate whitelist requests from internal stakeholders, such as merchants, partners, or specific criteria, ensuring compliance with established policies and procedures.
• Conduct thorough analysis and risk assessment of whitelist requests to determine their legitimacy and potential impact on fraud prevention measures.
• Monitor and analyze whitelist activity, flagging any suspicious patterns or discrepancies that may require further investigation.

Mandatory belongings that you must prepare:

• Bachelor's degree in a relevant field, such as Business Administration, Finance, or Criminal Justice, or equivalent experience.
• Proven experience in fraud detection, investigation, or risk management, preferably in a credit card fraud environment.
• In-depth knowledge of credit card fraud schemes, detection techniques, and prevention strategies. Familiarity with fraud detection tools, systems, and analytics software.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and identify patterns.
• Excellent attention to detail and ability to conduct comprehensive investigations.
• Effective communication and interpersonal skills to collaborate with internal stakeholders and external partners.
• Ability to work under pressure, handle multiple priorities, and meet tight deadlines.
• Strong ethical standards and integrity in handling sensitive information.
• Proficiency in using Microsoft Office suite and other relevant software applications.
• Excellent communication and collaboration abilities.
• Posses excellent English, both oral and written.
• Ability to work effectively in a team environment.
• Have eagerness to learn and can adapt quickly.