Deskripsi pekerjaan
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure.
Your main duties in flying with us:
- Assist in conducting investigations into suspected fraudulent activities related to credit card transactions.
- Analyze transactional data and patterns to detect potential fraud trends.
- Collaborate with the team to review and respond to fraud alerts and reports.
- Document and maintain accurate records of fraud cases, including investigation details and actions taken.
- Support the implementation of fraud prevention strategies and policies.
- Stay informed about industry best practices and emerging fraud trends.
- Participate in fraud awareness initiatives and contribute to educating customers and stakeholders about fraud prevention measures.
- Provide assistance and support to senior team members in fraud-related tasks.
- Manage the organization's whitelist system and processes to facilitate smooth transaction processing for trusted entities and individuals.
- Review and evaluate whitelist requests from internal stakeholders, such as merchants, partners, or specific criteria, ensuring compliance with established policies and procedures.
- Assist in analysis and risk assessment of whitelist requests to determine their legitimacy and potential impact on fraud prevention measures.
Mandatory belongings that you must prepare:
- Bachelor's degree from any relevant major
- Previous experience in fraud detection, investigations, or related areas is preferred.
- Basic understanding of credit card fraud schemes and prevention techniques.
- Proficiency in using relevant software and tools for data analysis and investigation.
- Strong analytical skills and attention to detail.
- Excellent communication and collaboration abilities.
- Posses excellent English, both oral and written.
- Ability to work effectively in a team environment.
- Have an eagerness to learn and can adapt quickly.
- Knowledge of Microsoft Office suite and basic computer skills
