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Field Operations Manager

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Grocery shopping is easy, said no one ever! Nobody likes cardio in the supermarket, looking for an empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for that loaf of bread on the top shelf at the store. Enter the solution!

We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on delivering a simplified life by revolutionizing how you and many households get their groceries.

Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo our cause to change the grocery shopping landscape.

Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility. Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices and more.

We hold through to 5 cultural pillars that serve as our mantra behind our day-to-day tasks and interactions with our teammates, laying the foundation for a more conducive and productive work culture. They are:

1. Customer, Customer, Customer

2. Ownership and Deliver Impact

3. Team Player

4. Openness

5. Self Mastery

Beyond our strive towards solving the problem that is grocery shopping, we look to address the needs and wants of local communities and create a future where groceries will never be a problem in the modern world.

What Will You Do:

Develop and implement policies for maximizing operational efficiency and profitability
Address and resolve all issues concerning field operations
Monitor key metrics and develop action plans for improving company profits
Develop and implement best practices and procedures to enhance business growth
Oversee the preparation, allocation and management of operations budget to ensure target achievement
Develop and introduce new proposals and technology to enhance business productivity
Collaborate with functional units of an organization to integrate new or existing services
Manage services provided by a company to ensure they meet client expectations and requirements
Build and maintain positive trust relationship with customers to minimize clientele attrition
Create and oversee the implementation of field tools to enhance operational effectiveness
Ensure company operations are completed in a timely and effective manner.
Facilitate other projects from other ID teams if needed.

What Will You Need:

Bachelor’s degree in Business, Management, or a similar field. (MBA would be preferred)
5+ years experience in Logistics Operations or similar roles would be advantageous.
A very result-oriented person with strong analytical skills
Able to work within a deadline-driven environment
Ability to evaluate and train staff members
Strong budgeting and organizational skills
Exceptional leadership and time management qualities
Strong ability in Microsoft Excel and/or Google Sheet
Familiar with Tableau, SAP, Redash, or similar tools
Excellent communication skills both in English and Bahasa Indonesia

What You Will be Part of

Meet, collaborate, and flex your skills alongside talented and driven problem solvers from all walks of life. We applaud a hungry-to-learn and a proactive attitude in helping other HappyFreshers within and beyond your departmental borders in their time of need. All while striving for the same goal - to deliver a simplified life.
We place safety for HappyFreshers first. Hence why, we take extensive measures to ensure you stay safe and healthy in body, mind, and soul through our various online and offline activities.

What’s In It for You

HappyFit: fun exercise programs alongside professional trainers.
HappyMind: free psychological consultation to keep your mental health on track.
HappyBenefit: allowance for health activities and health-related items.
LinkedIn Learning access for all courses!
Discounts on grocery shopping on our HappyFresh app.
Competitive compensation package including medical, dental, maternal insurance and more.
No Meeting Thursday: an internal initiative for HappyFreshers to engage in deeper work task focus without distractions.
Additional 1 day annual leave for each work anniversary.
Birthday leave.
Occasional celebration for team engagements.
All-access to snacks in our pantry.
Hybrid working environment with dynamic and international colleagues.

Visit our career page to find out more about us. Click here <careers.happyfresh.com>.

See what it's like to work here: http://happyfresh.com/careers

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