Executive, Sales (Telesales) (Mandarin Proficiency)

Responsibilities

• Daily contact to customers through outbound and inbound calls initiatives
• Manage a portfolio of customers and potential customers via personal tele calls, a ‘personalized service’
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Conversion of qualified leads into customers and develop and penetrate existing accounts for growth and improved Share of Wallet 
• Prepare weekly updates on pipelines and target achievement and review of opportunities and business plan
• Provide regular updates and resolution on business challenges, customer satisfaction and account receivables.
• Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered
• Act as the customers’ main point of contact, by liaising closely with the relevant departments within Ninja van to ensure that their queries, problems, or issues are dealt with appropriately.
• Ensure co-operation with other members of the sales team and throughout the sales force.
• Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management’s agreement and justifications.
• Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy.
• Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Implement and execute sales activities to achieve target budgets and maximise growth within the existing customer base
• Conduct presentations of products and present customized offers to customers
• Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
• Adhere to regional standard profit margins and discount guidelines and account receivables
• Maintain customer business information, and update business activities in CRM system

Requirements

• Minimum SPM and above
• Minimum 1-2 years sales experience ( telesales / telemarketing )
• Preferably someone from logistics background or similar
• Proficient in communicating in Mandarin, Malay, and English 
• Basic knowledge of Microsoft Excel
• Must be motivated,result-oriented, initiative and willing to learn
• Familiar with indoor sales environment.