Executive - IPOG

Job Summary: In charge of coordinating project and oil & gas shipment for main and key customers for shipments via respective branch.

KEY ACCOUNTABILITIES

Account Management

• Handle customers’ requests / bookings in a timely and professional manner.
• Liaise with related companies, shipping lines and other forwarders to move shipment.
• Work closely with Operations Department and Customs Brokerage team to organise cargo pick-ups / drop offs as instructed / requested by customer.
• Ensure relevant documents are issued required authorities and companies involved in assigned shipment.

Invoicing

• Ensure that all costs incurred in relation to transport is advised to operations department and accruals / estimates are as accurate as possible.
• Ensure all costs are given to operations prior to or immediately after delivery / pick-up.
• Ensure shipment which are on a COD basis are invoiced and monies collected prior to release of cargo.
• Ensure all duties and taxes are raised on a disbursement invoice and collected prior to release of cargo.

Customer Service

• Assist in overseeing and managing all operation related customer service by:

• Ensuring total customer service satisfaction
• Respond to and handle customer queries when necessary

• Assist in obtaining feedback from customers and communicate to Branch Manager, Operations Manager and Sales department to enable constant improvement of customer service.

Specific Activities

• Carrying out any other request made by their manager.

Technical

• Minimum of 5 years in key account management in oil and gas and project handling organizations

Behavioural

• Excellent communication
• Team player
• Solution finder
• Able to think out of the box
• Rigorous
• Excellent inter-personal skills
• Thoroughness
• Organized
• Responsive
• Negotiation skills

Language

Values

• Entrepreneurship
• Respect for Each Other
• Determination & Persistence
• Agility & Innovation
• Pursuit of Excellence

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave