Executive - IPOG di Bolloré

Job Summary: In charge of coordinating project and oil & gas shipment for main and key customers for shipments via respective branch.

KEY ACCOUNTABILITIES

Account Management

Handle customers’ requests / bookings in a timely and professional manner.
Liaise with related companies, shipping lines and other forwarders to move shipment.
Work closely with Operations Department and Customs Brokerage team to organise cargo pick-ups / drop offs as instructed / requested by customer.
Ensure relevant documents are issued required authorities and companies involved in assigned shipment.

Invoicing

Ensure that all costs incurred in relation to transport is advised to operations department and accruals / estimates are as accurate as possible.
Ensure all costs are given to operations prior to or immediately after delivery / pick-up.
Ensure shipment which are on a COD basis are invoiced and monies collected prior to release of cargo.
Ensure all duties and taxes are raised on a disbursement invoice and collected prior to release of cargo.

Customer Service

Assist in obtaining feedback from customers and communicate to Branch Manager, Operations Manager and Sales department to enable constant improvement of customer service.

Specific Activities

Technical

Minimum of 5 years in key account management in oil and gas and project handling organizations

Behavioural

Language

Fluent and technical English + local language

Values

Deskripsi pekerjaan