Deskripsi pekerjaan
- Manage the General Manager calendar, including scheduling and confirming appointments.
- Handle incoming and outgoing correspondence, responding independently when possible.
- Review schedule and correspondence daily with the General Manager.
- Prepare expense reports for the General Manager.
- Take minutes for meetings as required.
- Organize and manage all A&G files.
- Distribute memos and correspondence as required.
- Complete opening duties as assigned.
- Monitor and maintain cleanliness, sanitation and organization of assigned office areas.
- Complete closing side duties.
- Maintain knowledge of all hotel services/features and hours of operation.
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Maintain complete knowledge in the use of all office equipment, computer and manual systems.
- Access all functions of computer according to specifications.
- Set up work station with necessary supplies and resources materials: maintain cleanliness throughout shift.
- Complete supply requisitions and submits to General Manager, i.e. stock office supplies upon receipt.e.
- Records messages legibly and completely.
- Make telephone calls to specified individuals as requested by the General Manager.
- Greet all individual courteously and assist with their needs.
- Document and maintain appointment calendar for General Manager.
- Arrange meeting room requirements as requested by the General Manager.
- Maintain accurate trace files and communicate daily traces to General Manager.
- Establish and maintain filing procedures.
- Maintain current information in the Daily Event Schedule.
- Process requests for overnight mail and other delivery/messenger services.
- Prepare and send documents as required by General Manager; receive and distribute documents to appropriate personnel.
- Make photocopies and process as specified.
- Type correspondence, memos, and reports as assigned according to hotel standards.
- Attend designated meetings, take minutes, transcribe and distribute.
- Document all guest requests/complaint and communicate such to respective personnel for proper handling. Follow up on guest satisfaction.
- Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
- Promote positive relations with guests and employees.
- Prepare complimentary and purchase gift certificates according to Accounting policies and procedures.
- Prepare General Manager requests for complimentary room reservations and distribute according to hotel procedures.
- Coordinate requests for employee complimentary rooms as specified by hotel policy.
- Complete and distribute amenity request forms; follow up on any changes.
- Perform notary duties as needed, following regulations.
- Maintain a current manual on all departmental forms and form letters with instruction.
- Coordinate service repairs for the office equipment, ensuring minimal costs.
- Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
- Participate and contribute to the resort sustainability program through education, interaction and suggestion
