Event Operations Executive

Your main duties in flying with us:

• Team Management: Lead, train, and develop the ticket operations staff and outsourced vendors; Ensure team proficiency in customer service, ticket system procedures, and sales techniques.
• Ticketing System Management: Manage, troubleshoot, and upgrade the on-ground ticketing systems; Oversee the implementation and maintenance of redemption and gate entry systems.
• Event Planning and Execution: Support all aspects of ticket manifests, pricing strategies, and budgeting for events; Conduct site visits, coordinate logistics, and execute event ticketing plans.
• Vendor Management: Monitor vendor performance and manage ticket stock orders and printing processes.
• Customer Experience: Oversee customer operations to guarantee a positive experience throughout the customer journey; Create and deliver training programs on new initiatives and changes to empower staff and vendors; Continuously seek opportunities to improve the customer experience online and on-ground.

Mandatory belongings that you must prepare:

• Education: Bachelor's Degree
• Experience: 1-2 years experience in Entertainment/event ticketing experience required. Demonstrated success in overseeing ticketing operations and systems.
• Proficiency in computer usage (PC, Windows-based environment).
• Excellent communication skills in English and Bahasa Indonesia (oral and written).Ability to analyze and improve operational processes.
• Strong problem-solving and analytical skills.
• Experience in managing and troubleshooting event ticketing systems.
• Knowledge of budget preparation, cost estimation, and monitoring.