NinjaVan sedang merekrut seorang
E-Commerce Marketing Specialist
Loker ini dibuat lebih dari 2 bulan yang lalu
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The candidate will be the product owner of Ninja Pack, Ninja Van’s prepaid delivery product and have the responsibility to maintain, develop and grow the product on our official stores (i.e. Brand.com, Lazada and Shopee).
This role will be liaising with cross-functional teams such as Customer Service, Operations, Fulfilment, Finance and Marketing to ensure all E-commerce platforms needs for campaign initiatives, promotions and sales performance growth are met.
This role reports to the Marketing Manager.
Responsibilities
- Manage and grow brand’s own E-commerce site and official stores on marketplaces through driving traffic, acquiring new customers and maximizing the commercial plan.
- Conceptualisation and implementation the regular and seasonal promotions
- Accountable for setting the online channel pricing and following up the P&L, supported by controlling.
- Work with Marketing team to ideate and execute campaigns and promotions across all E-commerce sites and platforms
- Have experience analysing and reporting on marketing activities, in particular analysing ROI from campaigns lead nurturing.
- Monitor and work closely with Customer Service team to ensure customer satisfaction score is above average
- Analyse and develop report findings highlighting sales performance, campaign performance, KPI status, improvement actions, customer behaviour observations, site trends, etc.
- Keep up with trends in the e-commerce space, competitors’ activities, and industry best practices to recommend strategies and ideas
- Maintain updates and resolves issues regarding all E-commerce sites
- Ensure timely and accurate fulfilment of orders to ensure customer satisfaction and meet service-level agreement
Requirement
- Knowledge and experience working with Shopify, Shopee and Lazada is highly preferred
- At least 2-3 Year(s) of working experience in E-commerce, online operation, sales planning, product management, or product marketing is preferred
- Able to demonstrate delivery of business results
- Entrepreneurial spirit, analytical, works independently, results driven, self-motivated with high level of initiative and sense of urgency
- Proficient in both written and spoken in English and Bahasa Malaysia. Ability to converse fluently in other languages (e.g. Malay, Chinese) will be an added advantage
- Excellent communication and presentation skills
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
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