Driver Onboarding Specialist

Do you find it nearly impossible to create an impact? Here at Lalamove, we provide you, an Operations geek, the opportunity to make an impact by formulating and delivering initiatives that will improve the lives of our driver-partners. You'll create and develop driver acquisition and onboarding processes (see how many breadwinners can bring joy and happiness to their families?), monitor drivers' SOP and quality, and grow and maintain a high driver community.
Your impact won't end there; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. You are the one who will directly empower our driver-partners and ensure their long-term economic viability.
Think you are up for it? Apply now and join us as #OneLalamove!
THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Job Descriptions

• You’ll be in charge of maintain and improve drivers registration and onboarding funnel from driver registered until they pay the deposit
• Daily performance  monitoring of 15 drivers onboarding agent
• Regular SOP refreshment and agent performance improvement planning review
• Ensure driver leads assignment well distributed to the onboarding agents
• Doing QA for verified drivers
• In charge of change vehicle or drivers information
• Aligned with related stakeholders to update onboarding policy
• Doing regular update on driver registration communications script
• Support lead generations team to monitor or execute some initiatives

Job Requirements

• Graduate from reputable university
• Minimum 1-2 years working experience in related field (call center lead in ecommerce, ride hailing, or on demand platform)
• Experience managing large team is a plus
• Familiar with Google Spreadsheets and reporting
• Good communication and interpersonal skill
• Able to meet the target determined by company
• Fluent in English

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/id/candidate-privacy-notice