Director of Quality (BPO Industry) - Indonesia

Our BPO and Moderation team is seeking a Director of Quality. Ideal candidates are excellent communicators, very responsive, and able to find efficiencies and coordinate large teams through a fast-moving environment.

• This position reports directly to the CEO
• Managing 10-15 direct reports
• Managing a team of about 250 staff across multiple countries and offices
• This is a client facing role, responding to client requests and feedback
• Identifying high-level strategies and efficiencies to improve the team's KPIs
• The team's KPIs primarily relate to accuracy of content moderation
• Monitoring the team's KPIs, and identifying and resolving any upcoming problems in advance
• Recruiting managers and front-line staff as necessary
• Building teams in new regions as necessary

• At least 5 years of experience in improving processes and KPIs of process oriented teams
• At least 5 years of experience with managing content moderation or other BPO service teams is a plus, but not required
• Must be located in, or willing to relocate to Thailand, Vietnam, or Indonesia
• 50% travel, around Southeast Asia and globally
• Fluent English and excellent communication skills, both written and spoken
• Ability to conduct business in a 2nd or 3rd language is a plus, but not required
• Organized, detail oriented, and responsive
• Ability to work well with cultures of different countries

• Attractive salary and benefits, international, fun and professional working environment
• An open and honest culture where people are valued, treated fairly and trusted and empowered
• Flexible working hours, we work 40 hours per week (Monday-Friday)
• 13th month salary and additional annual bonus
• Health insurance package
• Paid leave (15 days/year)
• Salary range: USD $5,000-$7,000 per month

Working Location:

• Must be located in, or willing to relocate to Thailand, Vietnam, or Indonesia
• 50% travel, around Southeast Asia and globally