Digital Technology - Production Support

Responsibilities:

• Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units.
• Process the resolution of problems related to the application system reported by customers or the Bank's internal team in accordance with the SLA.
• Reporting critical incidents to relevant regulatory bodies.
• Ensuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment.

Requirements:

• Bachelor’s degree, preferably majoring in Computer Science, Engineering or Information Technology
• Excellent problem solving skills, who love to solve problems and make a better product experience
• Experience in SQL & Excel