Digital Technology - CX/UX

Responsibilities:

• Design and conduct research 
• Do both quantitative (interviews, usability testing, etc.) and qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products
• Conduct quantitative studies such as surveys to evaluate the impact of product changes
• Study competitor platforms and market trends to identify opportunities
• Explore and adapt new research practices to improve the team’s effectiveness and speed
• Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development)

Requirements:

• Bachelor’s degree
• Has the ability and knowledge to study CX/UX both qualitatively (interviews, usability testing, etc.) and quantitatively (surveys, data analysis).