Data Account Executive

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

- Monitor the Shipper Dashboard.

- Control and manage the SLA of the shipment.

- Provide SLA Performance Report.

- Manage daily parcel monitoring by checking the shipper dashboard.

- Ensure all parcels are delivered within SLA by pushing all respective hubs via Slack.

- Re-verify any addresses with the wrong latitude and longitude.

- Provide assistance if the shipper encounters problems in uploading orders.

- Follow up with the First Mile operations team in cases of pick-up-related complaints from shippers.

- Create PETS tickets if cases of suspected lost parcels.

- Follow up with the shipper with cases pertaining to lost/damaged parcels.

- Fresh graduates are free to apply

- Preferably experience in Sales and/or Sales Operations

- Hands-on sales experience with a proven track record in reaching and exceeding goals

- Demonstrated customer service experience and excellent negotiation skills

- Basic knowledge of various computer programs, including Microsoft Word, PowerPoint, Project, and other related software programs.

- Expertise in spreadsheet programs and functions.

- Prior experience in a startup is a plus.

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