CXUX - SeaBank

Job Description

• Design and conduct Research in Indonesia
• Do qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products
• Conduct quantitative studies such as surveys to evaluate impact of product changes
• Study competitor platforms and market trends to identify opportunities
• Explore and adapt new research practices to improve team’s effectiveness and speed
• Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development)

Job Requirements

• Bachelor’s degree or higher from a reputable university with outstanding academic achievement
• 2+ years’ experience of user research experience in a product environment in Digital Banking/Fintech/Payment domain
• Strong communication skills in English and Bahasa Indonesia
• Strong willingness to learn
• Able to analyze and synthesize data from both quantitative and qualitative sources
• Good critical thinking and problem-solving skills
• Self-starter with strong sense of curiosity
• Demonstrated a track record of getting things done in fast-paced environment
• Team player, good collaboration skill to work with cross functional teams