Spenmo sedang merekrut seorang
Customer Support Specialist
Loker ini dibuat lebih dari 2 bulan yang lalu
Spenmo is building a magical payables experience for businesses in the Asia-Pacific region.
We offer an all-in-one software that consolidates corporate cards, bill payments, approvals and accounting reconciliation into one sleek interface. Thousands of customers that use Spenmo across the region save over 50 hours and $10,000 every month.
We are growing fast (200+ employees) and have raised over US$36M in venture capital from leading investors such as Y Combinator, Insight Partners, Addition, Salesforce, Global Founders' Capital and Alpha JWC.
Come join us and let's build an iconic company together.
Duties and Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Using various tech software for day-to-day functioning.
- Monitor customer complaints on Zendesk.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Building internal and external SOPs.
What are we looking for:
- Min. Bachelor degree in any field.
- 3-4 years of experience as a Customer Support Specialist or similar CS role with a start-up (preferably work experiences from Digital and/or Payment Field).
- A positive and resilient attitude (flexibility to work in dynamic and fast-paced environment).
- Able to work remotely and efficiently.
- Experienced in using Zendesk and Jira.
- Fluent in English (Excellent command in writing and speaking)
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
At Spenmo, we are looking for people who are passionate, innovative, and hungry to learn new things. You are encouraged to apply even if your experience might not precisely match the job description. We welcome diverse perspectives and people who are not afraid to challenge assumptions. Trust yourself that your diverse experiences and skillsets will separate you from the rest and join us!
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