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Customer Success Manager (APAC) for MindBehind
Loker ini dibuat lebih dari 2 bulan yang lalu
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. In this role, you will work with MindBehind products in the MindBehind Team.
About MindBehind:
Our company first began its journey in 2014, under the name of Sor’un Information Technologies. As a business messaging platform striving to elevate the communication between customers and businesses worldwide, we set out to follow a global path and rebranded our company as MindBehind Information Technologies in 2016. As of January 2023, we have been acquired by Insider, a B2B SaaS company that unlocked the unicorn status.
Today, we’re thrilled to work with over 120 enterprises as an international conversation management company. With the aid of our interactive conversational solutions rooted in world-class AI technology, we now aspire to make MindBehind the common thread in facilitating high-quality customer service. In this path of achieving operational excellence, we are more than proud to have a dynamic team of over 80 talented and passionate members willing to take MindBehind to great heights.
When it comes to reinforcing our young and vibrant MindBehind team with new members, our top priority is moving forward with people who exude enthusiasm for challenging themselves to grow and keep learning every step of the way.
We are looking for a self-driven, positive and motivated customer success professional.
If you are interested in further developing your career in SaaS, get ready to engage with enterprise-level clients in local and global markets across various industries such as retail, finance, automotive, telecom, and travel through our product of client choice.
First things first: What is this role about?:
- handles overall responsibility for managing our relationship with our partners
- monitors, facilitates, and consults the partner during the adoption process of our technology
- establishes a trusted adviser relationship that works to ensure our partner’s full satisfaction with our technology
- proactively monitors our partner’s activity and provides on-time and around the clock insights and solutions to the partner
- liaises with our internal teams to improve our partner’s outcome and the performance of our technology
- designs chatbots to help our partners meet their needs and goals
- prioritises and drives resolution on escalated partners’ issues
- acts as a liaison between our product management and the partner, with a focus on communicating the workday roadmap and how the roadmap will influence customer activities.
- creating documentation to guide our customers through our Knowledge Management System
- you'll be the force and the "Mind-Behind" of an outstanding customer experience
What we expect from you:
- a bachelor’s degree
- to have 1 year of experience in customer-oriented positions, prior experience in SaaS would be a plus
- Fluent level of English skills
- being a native speaker of one of the APAC countries' languages
- to be able to show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. A.k.a, your sharp business acumen
- to have solid oral and written communication abilities, with positive and energetic presentation skills and exquisite listening skills. Also, we’ve got clients all over the world!
- to be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients
- go-getter and self-starter attitude with a track record in taking initiative and owning end-to-end deliverables in a fast-paced environment
- to juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
- ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement
- to cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
- to have the ability and flexibility to work in a fast-paced startup environment
- background in copywriting would be a huge plus.
- to have a solid understanding of chatbots is not necessary but would definitely be a plus!
While exporting our technology to the world, we offer you:
- A chance to work in an international, diverse, and inclusive environment
- Working from home opportunities
- To be a part of an industry that’s shaping the future of customer experiences
- Opportunity to be a part of different side projects depending on your interests
- Access to many hard and soft skill training to help you improve and challenge yourself
- Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge and free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola
- Inclusive Private Health Insurance
- Smart Work Model side benefits to support food and bill expenses
- No Dress Code!
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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