Customer Success Manager

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• Develop and maintain strong relationships with key decision-makers 
• Identify and understand the unique needs and challenges of our partners and their ecosystem players.
• Proactively develop and propose strategic initiatives to deepen partnerships and drive mutual growth.
• Facilitate collaboration and knowledge sharing between our company
• Stay current on industry trends and innovations in lending and fintech.
• Develop and present compelling proposals and marketing materials to partners and their ecosystems.
• Track and report on key performance indicators (KPIs) related to partner relationships and ecosystem growth.

What we are looking for:

• Minimum of 3-5 years of experience in business development, partnership management, or a related field.
• Proven track record of building and nurturing strong relationships with clients and partners.
• Deep understanding of the lending industry and/or fintech landscape.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and data analysis tools a plus.
• Collaborate with internal and external stakeholders

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity