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Customer Solutions Consultant (Indonesian/English)
Loker ini dibuat lebih dari 2 bulan yang lalu
Customer Solutions Consultant - Indonesian/English
The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region.
Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.
What you'll do:
- Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Indonesian language speaking APAC region
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels
- Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs
- Act as a technical expert, identifying issues and communicating issues and requirements internally
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally
What you'll have:
- High level of customer service and IT technical skills
- Fluent Indonesian and English communication skills, both written and verbal
- Strong Analytical skills - You’ll be able to quickly analyse problems, determine the root cause and reach a resolution
- An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment
- An ability to diagnose and troubleshoot web browser and connectivity issues
- Great capacity for both internal and external customer interaction as well as conflict resolution
- Stakeholder management and working across internal teams to find solutions
- Desirable: Previous experience working in a high volume contact centre providing technical customer support
- Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity
- Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)
How to apply
Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch.
We encourage people from underrepresented groups to apply
Why join SiteMinder HQ?
See where the tech magic happens at SiteMinder HQ - the home of our product and development teams. We’re the trailblazers of our industry and our enemy is closed thinking, so you’ll have the chance to be creative and question the status quo.
Every day, you’ll have new problems to solve - and meet new people to learn from. Our executive team and global functions are based in Sydney, so you’ll benefit from access to leaders and collaboration with people from all walks of the business. We continue to grow rapidly and we’re committed to supporting the learning you need as you grow with us.
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