Lalamove sedang merekrut seorang
Customer Service Team Leader
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.
Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are looking for a high-energy, charismatic Customer Service Team Leader who can work well under pressure and who exhibits a spirit of excellence to join one of the fastest growing intra-city delivery platforms in Asia.
Think you are up for it? Apply now and join us as #OneLalamove!
THE RECRUITMENT PROCESS WILL BE CARRIED OUT IN ENGLISH
What you'll do:
- Lead and develop a team of 10 or more agents through coaching and providing feedback
- Ensure all agents to comply with the company policy and standard operating procedures
- Work closely with other internal departments for a smoother operation
- Manage and monitor daily team schedule for operational purpose
- Be prepared and ready to handle online and offline (walk-in) cases whenever necessary or in the event any escalations occurred
- Work on projects related to SOP to improve effectiveness and efficiency within the department
- Report directly to Customer Service Manager
What we seek:
- Strong Leadership, self starter, well adapt to Start Up environment
- Positive/ Dynamic/ Customer oriented
- Good communication skill (written and spoken)Data driven and strong analytical skill
- Good presentation and Excel skill
- Logistics and/or e-commerce background preferred
Requirements:
- Male/ female
- Minimum bachelor degree and 3 yrs + experience as a Team Lead in CS department
- Experienced in managing 10+ subordinates
- English is a must
- Willingness to work on shift schedule
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