Amar Bank sedang merekrut seorang

Customer Service Representative

Loker ini dibuat lebih dari 2 bulan yang lalu

Cek ketersediaan dengan klik lamar. Tidak tersedia? Cek loker lain di Jakarta.

Did you know that Tunaiku is actually part of Amar Bank?

And, did you also know that we are Indonesia's first digital-only bank loan service?

How did we manage to do that?

At Amar Bank, we are changing people’s perception of a bank. We believe we are innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry.

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT. Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.

In January 2020, we had a successful Initial Public Offering and raised more than 209 billion rupiahs in funds from our public stock offering, more than we targeted to achieve. Recently Amar Bank was awarded as The Best Bank in Mortgage 2020 Book 2 category by 2002. In early July, we launched our newest innovative product named Senyumku in addition to our existing other products such as Tunaiku, Nabungyuk, and Tunaiku Invest. Today we have more than 1000 employees and that number keeps growing.

Of course, our innovation won't stop here, so if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join our vision to create millions of smiles all around Indonesia and also a mission to provide banking services to those who ‘Need’ and Not only to those who “Want”

If you are hungry for challenges and love the idea of innovation, you might be someone we need to help create millions of smiles all around Indonesia.

Join us today and create #unlimitedinnovations!

Responsibilities:

Receive, handling, resolve calls and provide solutions for complaints from customer
Provide customer with product and service information
Identify and escalate priority issues
Documenting all call information according to SOP

Requirements:

Candidates must possess at least Bachelor's Degree in any major (Fresh graduate are welcome)
Experience a minimum 1 year in a call center banking, prefer having an experience handling digital banking customers.
Willing to work in shifting schedule including weekends and public holidays
Have good communication skills
Good interpersonal and able to communicate in Bahasa and English
Fast learner and able to work under pressure
Customer and Service oriented
Able to adapt in dynamic company culture and fast-paced environment
Able to bring a positive attitude within colleagues and towards customers.

We exist to cover the full area of lending to retail customers based on a portfolio approach. We are very data-driven and strategic to make decisions on Retail propositions through analyzing, interpreting, elaborating data, visualizing, and presenting results.

It’s our job to underwrite, create portfolio management reports, design collection strategies to risk costs, and RWA optimization. We work closely with relevant stakeholders actively to build the network globally.

Lamar loker ini

Silakan referensi bahwa Anda menemukan lowongan kerja ini di Fungsi.id, ini membantu kami mendapatkan lebih banyak lowongan kerja berkualitas di sini, terima kasih!