Customer Service (Remote - Midnight) APAC

Metalpha is a professional crypto asset financial management platform. We currently have fixed income, flexible saving, and other easy-to-use products. In addition, we continue to launch distinctive wealth management products with above-average returns. The team members are currently distributed in Hong Kong, Singapore, and the United States. The team has many years of digital asset management experience, with excellent risk control and post-investment management capabilities.Responsibilities:

• Handle customer tickets, online enquiries and email correspondences from customers.
• Handle customer enquiries, advice and suggestions.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.
• Process personal KYC(Know your customer) verification, contact the customer when their verification meets any problem

• Business Level in English and Chinese.
• 1 year experience in customer service (preferred), fresh graduates are also welcome to apply.
• Ability to work under pressure with strong communication skills.
• Passionate for the customer service industry and can accept to work under different work shifts.
• Interested in the crypto industry.
• Willing to work as midnight shift from 12.30am - 9.30am or 1am-10am GMT+8

WORK FROM HOME (FULLY REMOTE)

ATTRACTIVE PAY PACKAGE

FLEXIBLE ENVIRONMENT