Amar Bank sedang merekrut seorang
Customer Service Project
Loker ini dibuat lebih dari 2 bulan yang lalu
Did you know that Tunaiku is actually part of Amar bank?
And, did you also know that we are Indonesia's first digital-only bank loan service?
How did we manage to do that?
At Amar Bank, we are changing people’s perception of a bank. We believe we are innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry.
Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT. Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.
In January 2020, we had a successful Initial Public Offering and raised more than 209 billion rupiahs in funds from our public stock offering, more than we targeted to achieve. Recently Amar Bank was awarded as The Best Bank in Mortgage 2020 Book 2 category by 2002. In early July, we launched our newest innovative product named Senyumku in addition to our existing other products such as Tunaiku, Nabungyuk, and Tunaiku Invest. Today we have more than 1000 employees and that number keeps growing.
Of course, our innovation won't stop here, so if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join our vision to create millions of smiles all around Indonesia and also a mission to provide banking services to those who ‘Need’ and Not only to those who “Want”
If you are hungry for challenges and love the idea of innovation, you might be someone we need to help create millions of smiles all around Indonesia.
Join us today and create #unlimitedinnovations!
About the position:
This position is needed to replace a departing staff. The hiring person should be reporting to the project circle. Daily, this person will work closely with customers, except he/she might deliver excellent service.
Responsibilities:
Receive and handle incoming calls, incoming chats such as Whatsapp/email/live chat/google review 24/7 digital banking services
Ensure that the KYC process has been carried out and verify the suitability of the documents attached by the prospective Customer
Validate and verify the data of potential customers of my smile banking through CRM Funding
Establish a new prospective customer account (Senyumku banking) that has been validated and verified
Fill out daily reports related to work activities carried out
Escalating complaints submitted by customers to the relevant work units so that they can be processed further
Provide information to related work units if they experience system/connection/network problems/disruptions when serving customers
Conduct periodic FU on problems/cases that are handled in accordance with the agreed SLA.Execute any given Ad Hoc task (if needed).
Requirements:
Minimum Education S1Have experience in Banking Call Center at least 1-2 years
Have good communication skills and do not have a regional accent
Willing to work in shifts (24/7)
Domiciled in the Greater Jakarta area
Have a desire to provide "excellent service"
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