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Customer Service Project

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Did you know that Tunaiku is actually part of Amar bank?

And, did you also know that we are Indonesia's first digital-only bank loan service?

How did we manage to do that?

At Amar Bank, we are changing people’s perception of a bank. We believe we are innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry.

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT. Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.

In January 2020, we had a successful Initial Public Offering and raised more than 209 billion rupiahs in funds from our public stock offering, more than we targeted to achieve. Recently Amar Bank was awarded as The Best Bank in Mortgage 2020 Book 2 category by 2002. In early July, we launched our newest innovative product named Senyumku in addition to our existing other products such as Tunaiku, Nabungyuk, and Tunaiku Invest. Today we have more than 1000 employees and that number keeps growing.

Of course, our innovation won't stop here, so if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join our vision to create millions of smiles all around Indonesia and also a mission to provide banking services to those who ‘Need’ and Not only to those who “Want”

If you are hungry for challenges and love the idea of innovation, you might be someone we need to help create millions of smiles all around Indonesia.

Join us today and create #unlimitedinnovations!

Responsibilities

Receive and handle incoming calls, incoming chats such as Whatsapp, email, live chat, and Google review 24/7 digital banking services;
Ensure that the KYC process has been carried out and verify the suitability of the documents attached by the prospective customer;
Validate and verify the data of potential customers of MySmileBanking through CRM Funding.
Establish a new prospective customer account (senyumku banking) that has been validated and verified;
Fill out daily reports related to work activities carried out.
Escalating complaints submitted by customers to the relevant work units so that they can be processed further.
Provide information to related work units if they experience system/connection/network problems or disruptions when serving customers.
Conduct periodic FU on problems/cases that are handled in accordance with the agreed SLA.
Execute any given adhoc task (if needed).

Requirements

Bachelor’s degree in any background.
Have experience in banking call centers for at least 1-2 years.
Have good communication skills and do not have a regional accent.
Willing to work in shifts (24/7).
Have a desire to provide "excellent service".

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