Customer Service Executive

About the role

The customer service executive ensures the dedicated account satisfaction according to contractual

commitment, by supporting the KAM.

What you will be doing

A. Customer Service Management

• A1. Act as Bolloré Logistics main entry point.
• A2. Secure approved/preferred vendor status from dedicated account.
• A3. Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and Bolloré Logistics performances.
• A4. Follow up on existing lane and promote group offers. Follow weekly shipment report. Provide monthly invoice report
• A5. Capture accurate and complete information in Customer Relationship Management system (CRM).
• A6. Market intelligence: New in worldwide concerning regulation and impact on logistic, Market trend, congestion need to be informed to the client

B. Set Goals

• B1. Develop Bolloré Logistics market share and profitability through customer’s operations across the network.
• B2. Develop and implement the sales action plan by monitoring the dedicated sales team.
• B3. Review Bolloré Logistics performance and quality indicators which have been contracted with customer.

C. Action plan

• C1. Follows the direction of KAM for the action plan.

D. Lead global tender

• D1. Lead tenders with your respective KAM and participate to sign-off with respective parties.
• D2. Raise to your KAM any operational/ commercial dispute in order to engage committee to arbitrate financial, sales or operational disputes.

Specific Activities

• Carrying out any other request made by their manager.

The successful candidate

Technical

• Minimum of 1 year in sales support activities in air and or sea freight forwarding industry

Behavioural

• Excellent communication
• Team player
• Solution finder
• Able to think out of the box
• Rigorous
• Excellent inter-personal skills
• Thoroughness
• Organized
• Responsive
• Negotiation skills

Language

• Fluent and technical English + local language

You will enjoy

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave