Deskripsi pekerjaan
Job Description
- Day to day handle customers through digital and non-digital channels;
- Delivers information, fulfil requests, and resolve customer problems within the SLA;
- Align with other functions to resolve customer problems;
- Ensure customer satisfaction with good service delivery;
- Works with other units to enable better process;
- Come up with the idea to improve the standard operating procedure;
- Involves in any improvement project both internal and external CSM.
Requirements
- Experienced in Banking, FinTech or Payment Service preferred
- Able to implement service excellence, and a strong service attitude
- Proficiency in Ms. Office and digital product operating
- Strong sense of critical thinking and problem solving
- Comforts both working in individual and teamwork
- Dynamic, energic and fast learner person
- Good personality, ghirah and spiritual implementation
