Customer Service Associate

Job Description

• Day to day handle customers through digital and non-digital channels;
• Delivers information, fulfil requests, and resolve customer problems within the SLA;
• Align with other functions to resolve customer problems;
• Ensure customer satisfaction with good service delivery;
• Works with other units to enable better process;
• Come up with the idea to improve the standard operating procedure;
• Involves in any improvement project both internal and external CSM.

Requirements

• Experienced in Banking, FinTech or Payment Service preferred
• Able to implement service excellence, and a strong service attitude
• Proficiency in Ms. Office and digital product operating
• Strong sense of critical thinking and problem solving
• Comforts both working in individual and teamwork
• Dynamic, energic and fast learner person
• Good personality, ghirah and spiritual implementation