Lalamove sedang merekrut seorang
Customer Service Associate
Loker ini dibuat lebih dari 2 bulan yang lalu
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company.
This role is one of the most important positions in our company because you have the most touchpoints with our users and drivers in Indonesia. You will rush to answer every call on the first ring, and when you are on the phone, you are our Lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you. No two days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help. Our best CS role model gives it a laugh and tries their best to turn around the situation.
Think you are up for it? Apply now!
Job Descriptions
- Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear, and efficient way
- Handle customer and driver queries: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction, in all channel calls, chat, email, & outbound
- Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage a driver to ensure a maximum fulfillment rate
- Understand and follow the company procedures: Provide accurate, valid, and complete information by using the right methods/tools
Requirements
- Bachelor's degree or college experience preferred
- Previous experience in customer service/contact center minimum 1 year
- Fluency in English & Bahasa
- Positive/ Dynamic/Customer-oriented Person
- Willingness to work on shifting, early morning, public holidays, and flexible
- Good written and verbal communication
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/id/candidate-privacy-notice
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