Customer Service Agent

Beam is Asia Pacific’s largest shared micromobility company, on a mission to turn little drives into better rides and make cities flow better for everyone.

Shared micromobility is one of the fastest-growing industries in the world, and we’re leading the way in Asia Pacific with operations in Australia, New Zealand, South Korea, Thailand and Malaysia. In collaboration with cities, we bring a safe, affordable and sustainable new mode of transport to citizens with our fleets of self-driven small electric vehicles. Following our recent US $93M Series B round, we will be expanding our operations to Turkey, Japan and Indonesia.

We have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.

This is just the beginning. Come join us on the journey.

• Deliver effortless customer interactions and increase customer retention through best-in-class customer service.
• Represent the voice of the customer to the wider business by identifying and capturing customer feedback through direct customer interactions and analysis of patterns in interactions of the whole department.
• Offer proactive solutions to reduce customer issues.
• Maintain thorough documentation of all customer conversations and actions to support the decision-making process.

• At least 1 year of customer service experience
• Able to converse and write in Indonesian
• Friendly and welcoming manner with clients and other members of the customer service team
• Use customer-relationship management (CRM) software to document and monitor customer interactions and data
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Good command of written and verbal English
• Ability to maintain a calm and polite manner in stressful situations
• Experience in transport / logistics is not necessary, but willingness to learn is critical
• Able to work both remotely and face-to-face with our Customers and Operation team
• Preferably based in Izmir, Ankara and Antalya

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

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