ATTN sedang merekrut seorang
Customer Experience Specialist
Loker ini dibuat lebih dari 2 bulan yang lalu
ATTN
ATTN is a unique gaming ecosystem that houses a collection of companies operating across the entire gaming ecosystem in Southeast Asia. It houses an esports unit, EVOS Esports; creator economy unit, WHIM; online gaming unit, Noctua; and blockchain gaming unit, Play3 by Evosverse. These companies operate as an interconnected value chain that are complementary to one another to provide gamers with one of a kind, unified social experience. Together these companies are redefining the gaming ecosystem in Southeast Asia through our own unique approach to empower future generations.
With EVOS, we provide fans and audience a team they can cheered on and a community they can belong
With WHIM we bring together a network of streamers, creators and personalities that fans can engaged with
With Noctua we aspire to bring the next generation of games for players to play and streamed on and socialized upon
Play3 by Evosverse is a platform that enable players to explore blockchain gaming and progress to earn while learning
EVOS
EVOS Esports is the most successful esports organization in Southeast Asia, home to three world championships and 80+ first place regional championships. More than just a successful competitive gaming team, EVOS Esports is also the most influential esports organization in Southeast Asia, providing entertainment and empowerment for its 113 million+ engaged communities of social media followers. As the first esport organization in Southeast Asia, EVOS Esports aims to continue to empower dreams for gamers and transform the esports ecosystem to the next level.
EVOS Esports is part of ATTN’s unique gaming ecosystem in Southeast Asia. In addition to EVOS Esports, ATTN also houses a creator economy unit, WHIM; an online gaming unit, Noctua; and a blockchain gaming unit, Play3 by Evosverse. Together, these companies are redefining the gaming ecosystem in Southeast Asia through its own unique approach to empower future generations.
WHIM
WHIM is Southeast Asia’s leading creator network, focused on influencer marketing and entertainment. WHIM supports creators and connects them with platforms, audiences and brands through representation, activation, media production, co-creation of significant content and media IP as well as our owned creator platform. By building our creator network, WHIM aims to create tomorrow’s influence.
WHIM is part of ATTN’s unique gaming ecosystem in Southeast Asia. In addition to WHIM, ATTN also houses an esport unit, EVOS Esports; an online gaming unit, Noctua; and a blockchain gaming unit, Play3 by Evosverse. Together, these companies are redefining the gaming ecosystem in Southeast Asia through its own unique approach to empower future generations.
NOCTUA
Noctua is a leading Southeast Asia’s online game solution and publisher. Founded in early 2021, Noctua has an initial emphasis in marketing solutions, providing game solution support for hit titles such as Mobile Legends: Bang Bang, PUBG and World of Tanks among others. Having established its internal capabilities and is trusted by many gaming companies, In 2022 it started to publish its own games. Noctua is working towards becoming the leading game developer to realize its mission: bringing the next generation of games into Southeast Asia.
Noctua is part of ATTN’s unique gaming ecosystem in Southeast Asia. In addition to Noctua, ATTN also houses an esport unit, EVOS Esports; a creator economy unit, WHIM; and blockchain gaming unit, Play3 by Evosverse. Together, these companies are redefining the gaming ecosystem in Southeast Asia through its own unique approach to empower future generations.
Play3
PLAY3 by EVOSVERSE aims to bring Web3 to gamers in Southeast Asia. Our platform allows gamers to explore blockchain games on Web3 and progress to earn while learning. It also provides an opportunity for game developers to acquire and retain users using education and crafted missions. To date we have partnered with 15+ leading blockchain games and are backed by leading global investors in the blockchain space such as Sequoia, Pantera, Alameda Research and more.
PLAY3 by EVOSVERSE is part of ATTN’s unique gaming ecosystem in Southeast Asia. In addition to PLAY3 by EVOSVERSE, ATTN also houses one of the largest e-sport units in the region, EVOS E-sports; a creator economy unit, WHIM; and an online gaming unit, Noctua. Together, these companies are redefining the gaming ecosystem in Southeast Asia through its own unique approach to empower future generations.
Roles & Responsibilities
- The heart of PLAY3 by Evosverse is our community, fans and member. Your mission is to ensure that every user is heard and well taken care of.
- As a Customer Experience Specialist at PLAY3 by Evosverse, you have to be able to implement strategies and tactics in order to serve PLAY3 users and maintain positive reputation towards the brand.
- On daily basis you will work closely with the Customer Experience Lead of PLAY3 by Evosverse and the other operation divisions to provide strategies, tactics, as well as reports in regards to PLAY3 users feedback through the provided channels.
- You are expected to enhance PLAY3 by Evosverse’s presence in gaming blockchain community through tactical problem solving initiatives that will serve the users for their comfort
- Alone we can achieve so little, hence you will need to collaborate with the content production, talent, and marketing team, and managing all touch points within the community to ensure the consistency and quality of work of PLAY3 by Evosverse.
Key Performance Indicator
- Establish and consistently improve system for Customer Experience team
- Users’ satisfaction and experience during feedback conversation
- No. of feedbacks answered per day (min. of 80% completion rate)
Requirements
- Having experience for minimum 1 years for a similar role.
- Strong customer service skills
- Ability to think analytically, understand metrics and adjust strategy accordingly.
- People centric, can actively listen and understand implicit context
- Strong communicator, able to talk/share internally and externally about what gaming community is building/experiencing.
- Persuasive communicator in multiple forms, especially in writing and presenting before groups of all sizes.
- Passion for gaming and growing community.
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