Deskripsi pekerjaan
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure.
#LI-Hybrid
Customer Care Training Team Leader is responsible for ensuring training sessions are conducted properly by performing training as a schedule and updated training materials & tools, ensuring training result meet the standard and disseminated material/ content related parties as well.
#LI-Hybrid
Customer Care Training Team Leader is responsible for ensuring training sessions are conducted properly by performing training as a schedule and updated training materials & tools, ensuring training result meet the standard and disseminated material/ content related parties as well.
Your main duties in flying with us:
- Updating training and on-boarding materials and resources
- Ensuring effective preparation, planning, and delivery of all training programmes, Induction, Team Briefings, Product Training, Refresher Sessions as per agreed schedule
- Measure and evaluate the effectivity of training program
- Documenting and maintaining a record of data of the Customer Service Representatives under training.
- Provide administrative support and report training
Mandatory belongings that you must prepare:
- Diploma or Bachelor degree from any major
- Min 2 year of working experience as a trainer, having trainer certification (would be an advantage)
- Familiarity with Sabre, Galileo, Amadeus, etc System would be an advantage
- Excellent communication, fluently to spoken both in English & Bahasa
- Customer service oriented
- Having hard skill & soft skills as trainers and specific knowledge, such ada Sabre, amadeus, galileo (If any)
- Strong writing and record keeping ability for reports and training manuals
- Good computer and knowledge base skills in contact center
- Able to work in team, as well as individually
