CRM SUCCESS SPECIALIST

What a day at work for you will look like:

• You will work closely with the BI and Business Development teams to successfully onboard new clients; lead the implementation and use of the CRM system through training and presentation
• You will support and resolve on CRM product related issues, interfacing between the client and internal teams
• You will learn how to prioritise and manage multiple complex projects concurrently
• You will learn client needs and requirements, make plans to their expectations
• You will analyse client adoption and performance, prepare and give presentations to the client to discuss results
• You will build a reputation for excellent service to the client to help support repeat business
• You will continue optimisation to generate growth, and ensure the highest level of client satisfaction
• You will develop testing strategies to guarantee the most efficient approach for the clients

Is this you?

• Critical and resourceful: A 'why' person. Thinks critically and puts in the additional effort to get to the right conclusion, dares to challenge the status quo and is always on the lookout to improve
• Analytical Mind: someone who answer questions based on data and analytical reasons behind it
• Mature, ambitious, and self-driven: Brings the fire to work every single day
• A bachelor degree from reputable Indonesian university or foreign university
• 2-4 years of work experience in client success, business intelligence, consulting, project management, product marketing  or equivalent role
• Experience in project management skills, great multi-tasker who gets things done
• Have an affinity with technology and systems, although you do not strictly need any coding or engineering background
• Excellent written, verbal communication, public speaking and presentation skills
• Patience, you can explain technical concepts to not tech-savvy audience
• Detail-oriented with the ability to develop activities based upon proactive analysis of client needs
• Demonstrated ability to work in highly collaborative, cross-functional environments
• Demonstrated ability to influence and direct client activities
• Experience working with the staff at multiple levels, including senior management, is a plus
• Effective problem solving, collaboration, and influencing skills are crucial for the position