Content Moderator

Live Play Mobile is disrupting social gaming with a new type of mobile experience. With global operations in San Francisco, Los Angeles and Kiev, Ukraine, we are a team of gaming veterans, and technology rockstars who think about games differently. We combine the latest live video streaming technology, world class game design, and best-in best-in-class social features into a mobile entertainment experience like no other.

Job Description:

• Review real-time chat room messages to prevent chat abuse, inappropriate behaviour, or fraudulent activity, to keep the chat clean and friendly according to the company policies.
• Strict enforcement of the company’s terms of service as it relates to chat room behaviour.
• Assist players in resolving basic issues via company-provided support channels and ensure they receive outstanding service. Investigate and resolve basic level customer support requests.
• Escalate complex problems to the appropriate manager when needed;
• Be able to identify problems and create new templates for recurring ones;
• Provide basic customer support across app reviews on Google Play Store and Itunes, social media inbox messages, and other channels as required;
• Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards.
• Provide analysis, trends and insights to senior management to improve the overall player experience and provide recommendations for process, policy and product improvements
• Consistently meet performance targets set by management.

• Advanced English (verbal and written) is a must;
• Experience in customer support, dealing with real customer issues for a consumer
• mobile product;
• Previous experience with Zendesk, ZohoDesk is a big plus;
• Ability to work in a high-paced, dynamic environment;
• Highly developed problem-solving and communication skills.

• Be part of the team that makes the next blockbuster mobile games
• Collab with the most experienced and driven minds in the games industry
• Gain a competitive salary and family health benefits packages
• Enjoy complimentary lunch service - our kitchen is well stocked with more coffee than you can handle
• Live in the heart of Jakarta, the capital of Southeast Asia
• Work with a multicultural team based in Indonesia and Europe
• Paid Holidays 12 in first year, then 24 in second