Deskripsi pekerjaan
Join our team and be part of the continued success of Bali’s largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
Summary of Responsibilities:
- Review and confirm all Banquet Event Orders (BEOs), rundowns, and function sheets to ensure readiness.
- Lead pre-event briefings with involved teams to align operational standards and expectations.
- Lead setup and execution of MICE, conferences, weddings, and social events.
- Ensure full adherence to BEOs and rundowns, including room layout, AV, décor, signage, and timing.
- Inspect setups for quality and brand standards; coordinate corrections as needed.
- Manage live event flow, transitions, and real-time adjustments with minimal disruption.
- Act as on-site liaison for clients, anticipating needs and addressing requests.
- Coordinate across departments (Banquets, AV, F&B, Security, Engineering) for seamless execution.
- Conduct post-event internal debriefs to capture lessons learned.
- Perform client follow-ups within 24 hours to gather feedback, address concerns, and identify opportunities for return business.
- Support revenue objectives by delivering flawless execution, enhancing client perception, identifying opportunities to enhance guest experience, and collaborating with Sales & Catering teams on follow-ups.
- Maintain professional and courteous relationships with clients, vendors, and internal stakeholders while upholding AYANA’s luxury service standards, cultural sensitivity, safety protocols, and sustainability commitments.
- Indonesian citizen only.
- Diploma or degree in Hospitality, Events, Tourism, or related field.
- 3–5 years experience in banquet, conference, or event operations within a luxury hotel/resort.
- Strong knowledge of event SOPs, facility management, and operational flow.
- Proven team leadership and coordination skills.
- Excellent communication and interpersonal skills.
- Strong organizational skills to manage multiple events under tight timelines.
- Knowledge of health, safety, hygiene, and sustainability regulations.
- Proficient in Microsoft Office and hotel/event systems (Opera, Delphi, or similar).
- Flexible availability including weekends, public holidays, and peak seasons.
- Fluency in English; Bahasa Indonesia preferred.
